When something stops you

Problem	Next step
No invitation or sign-in fails	Ask Ben to check or reset the invitation.
Page or button is missing	Read the page's message; tell Ben which action you need.
Week says incomplete	Wait for all reads, or use the read-retry button.
Job is missing from a week	Check the work date, filters, import and no-date area.
Many similar findings	Open a group and check a few examples. Counts are not always separate jobs.
Correct does not open a form	Read any disabled reason. Findings under Not used by lump-sum billing have no Correct. Report the page and click if nothing happens.
Financial hold	Read the missing requirement. A note alone does not clear it.
Stale review or draft	Inputs changed. Review again and prepare or calculate again as prompted.
Partial total or no price	Check the codes, rates and billing method. A blank is not zero.
Already reserved	Open the existing draft and number.
Approved draft will not finalize	Read the current source and funding holds. An undecided correction from an earlier import, or a person added in review, also holds it.
A person was added in review	Billing cannot include an added person yet. Ask Ben or Bill; the addition must be withdrawn in Timesheets → Review.
… was corrected on an earlier import	Choose Correct on this import to keep or replace the earlier value. A note does not clear it.
No answer after a save	Use the offered retry for that same request. Do not start another invoice.
Download link expired	Ask for a new link with the page's link action.
Delivery recipient is missing	Ask Ben or Bill to check the route.
Signed return does not clear a hold	Check its package version and whether the return was accepted.

Example of a hold list. Report the named requirement rather than trying to bypass it.

Still stuck?

Note the page, action, error and time. Say if you were reading or saving. If it may have saved despite the error, say so. Write a feedback note.

What does “in force” mean?

Most screens now say “in use” for the current, approved version. A few still say “in force”, for current, approved or date-valid records. Read the nearby field to see which meaning applies. If it is unclear, include that field in your feedback.